· Escorts patients to triage, examination rooms and front desk for check out.

· Gathers patient information at the start of the visit to include vital signs, oral assessments, visual acuity, etc. as required. Assesses presenting problems and indicators of life-threatening conditions.

· Performs medication and allergy reconciliation at each patient visit.

· Ensures timely, thorough documentation of all patient interactions in accordance with medical-legal standards and Clinic policies.

· Performs routine patient procedures i.e. lab tests, vaccinations, EKG’s, nebulizer treatments, etc.

· Assists providers during patient examinations and treatment, i.e. wound care, I&D, suture removal, etc.

· Responds to routine patient inquiries and/or telephone calls. Determines initial assessment of patient condition and determines appropriate plan of care according to established guidelines.

· Provides patient education and monitors patient compliance.

· Facilitates patient referrals

· Provides orientation and mentors new clinical team members and volunteers.

· Accurately tracks and reports data as directed.

· Inventories and maintains stock of medical supplies and ensures exam rooms are properly equipped.

· Maintains medical equipment as appropriate.

· Actively participates in staff and committee meetings as necessary and appropriate.

· Complies with HIPAA (Health Insurance Portability and Accountability Act) and OSHA (Occupational Safety and Health Administration) training requirements and protocols.

· Other duties as assigned.

· Provide guidance, support, and monitor clinical staff, manage clinical flow, and direct nursing staff in day-to-day tasks

· Coordinate patient care with physicians, clinical staff, front-end coordinator, and case manager

· Address Patient Needs or Complaints and respond to routine patient inquiries and/or telephone calls

· Create Staffing Schedules, nursing assignments, and work collaboratively with the Director of Patient Care to address staffing needs/concerns

· Ensures timely, thorough documentation of all patient interactions in accordance with medical-legal standards and Clinic policies.

· Assists Director of Patient Care in developing and implementing new and evidence-based standards of care

· Training and Orienting New Hires (core staff and volunteers) and implementing new programs

· Overseeing safety and compliance, and ensuring that organizational regulations are met

· Reviews labs, imaging, and all other incoming patient documents and makes appropriate physician notification

· Provides patient education and monitors patient compliance.

· Facilitates patient referrals and works collaboratively with the Director of Patient Care and the referral Coordinator

· Mentors clinical team members and volunteers.

· Accurately tracks and reports data as directed.

· Inventories and maintains stock of medical and laboratory supplies and ensures exam rooms are properly equipped.

· Maintains medical equipment as appropriate.

· Actively participates in staff and committee meetings as necessary and appropriate.

· Complies with HIPAA (Health Insurance Portability and Accountability Act) and OSHA (Occupational Safety and Health Administration) training requirements and protocols.

· Other duties as assigned.

• Responsible for maintaining sufficient, qualified resources with which to operate

• Works closely with employed and volunteer providers relative to schedules, requests, and the execution of quality patient care

• Attends and actively participates in appropriate Executive, VAFCC, Williamsburg Health Foundation, and team meetings

• Manages and mentors clinical and front desk team members

• Oversees patient navigation to include referrals, hospitalizations and emergency care

• Directs, trains and assists volunteers with referrals, procurement of pertinent patient records, screening/triage of new patients and chart preparations

• Administers and trains externs, interns, students and clinical volunteers

• Monitors patient compliance

• Works collaboratively with the Executive Director and the Data Coordinator to ensure data standardization, data entry and reporting goals are met

• Responsible for clinical risk management

• Manages clinical inventory/equipment/supplies

• Serves as the patient advocate and patient navigator

• Develops and implements clinical policies and procedures

• Complies with and ensures adherence to HIPAA and OSHA training requirements, clinical guidelines and protocols

• Monitors budget for outside pharmacy patient medications

• Monitors and evaluates team member’s performance

• Works with Medical Director and Practice Manager to ensure that clinic continues to remain up-to-date with the most recent medical guidelines

• Works with medical Director and Practice Manager to make sure Chart Audits and Peer Reviews are completed

• Works with billing provider to ensure that billing issues are identified and handled appropriately

• Other duties as assigned